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The Importance of Training in a Restaurant

A well-trained workforce saves your restaurant time and money, and it also increases your profitability. Therefore, ensure that every member of your team from the wait and kitchen staff to the managers receives solid and continuous training to remain outstanding in the highly competitive industry. It is also imperative that you work with professional and reputable trainers for a desirable outcome.

Food Handling

Restaurant employees must know proper food-handling practices to ensure food safety. For example, a well-trained staff would know how to store certain foods at their required temperatures or the need to wash their hands before engaging in the cooking process. Employees who understand food safety practices can avoid cases of food poisoning and prevent food spoilage or waste due to contamination. They also will make sure your restaurant meets all food-safety codes.

Customer Service

Your employees need to master the art of service to ensure your customers return, as well as recommend you to friends and families. According to Tourism-Review.com, most customers go to restaurants because they want to enjoy dining in a pleasant atmosphere. Proper customer service, therefore, is a core factor of customer satisfaction. A well-trained waiter, for instance, speaks to customers courteously or goes out of his way to provide them with a special service. Such customers retain fond memories of your establishment and are likely to make repeat visits.

Smooth Operations

Well-coordinated operations, from buying food to serving it, are an asset to your restaurant. Training programs provide your workers with accurate specifications of their responsibilities and facilitate a harmonious relationship between employees, which breeds a team spirit. They gel well with each other and fulfill their duties, which often are interrelated. In a smoothly running restaurants, customers receive their food on time, chefs cook food as required and waiters treat customers courteously.
Consistent Quality

A good training program in a restaurant covers quality standards among other aspects of business. Training reminds employees of your restaurants about principles, procedures and policies to ensure that they consistently fulfill their duties in accordance with these standards. For instance, well-trained cooks should always be able to handle food safely and prepare it well whereas waiters will always serve customers courteously on a consistent basis. Customers will return when they see that your restaurant has sustained its quality standards. ~ http://smallbusiness.chron.com/importance-training-restaurant-75676.html


Bar Training 
  • The greeting
  • Reading the guest
  • Making suggestions
  • Bar/Cocktail/Wine Service
  • Anticipate the guests needs
  • Running an honest bar
  • Carding your guests
  • Service Times
  • A great memory = money in your pocket
  • Handling Food
  • Consolidating Steps
  • Handling the Negatives
  • Earning TIPS & Making Change
  • The Winning Attitude

Dining Service
Food service
  • Greet your guest(s)
  • Take a drink order
  • Deliver the drinks
  • Tell features or specials (optional)
  • Take food order
  • Deliver the food
  • 2 bite check
  • Clear the table
  • Take dessert and coffee/tea order
  • Drop the bill
  • Thank your guests as or before they leave

Wine Service
  • Suggesting
  • Presenting
  • Opening
  • Pouring
  • ​Tasting

Bottle Service
  • Proper Wine Service
  • Proper Champagne Service
  • Liquor Bottle Service